Privacy Policy
Last updated: 31 July 2026
Coastie Bikes Pty Ltd (ABN 28 684 856 193), trading as Noggin Helmets (“Noggin”, “we”, “us” or “our”), respects your privacy.
This policy explains how we collect, use, store and disclose personal information when you visit www.nogginhelmets.com.au, purchase from us or contact us. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Depending on how you interact with us, we may collect:
Your name, email address, telephone number and billing or delivery address.
Order, payment status, delivery, return and purchase information.
Messages, enquiries, reviews, feedback or other content you send us.
Your marketing preferences.
Technical information such as your IP address, browser, device type, referring website and activity on our website.
Information collected through cookies and similar technologies.
You do not need to provide information about your child to place an order. If a parent or guardian voluntarily sends us information about a child, such as their age, measurements or a photograph, we will only use it for the purpose for which it was provided. We will not publish a child’s photograph or testimonial without appropriate permission.
How we collect information
We may collect personal information:
Directly from you when you place an order, complete a form, subscribe to marketing or contact us.
Automatically when you use our website.
From payment, delivery and other service providers involved in fulfilling your order.
How we use your information
We may use personal information to:
Process payments and fulfil, deliver and manage orders.
Handle returns, exchanges and refunds.
Respond to enquiries and provide customer support.
Send order confirmations, delivery updates and other service communications.
Prevent fraud and protect our website and customers.
Operate, maintain and improve our website, products and customer experience.
Send marketing communications where you have consented or where otherwise permitted by law.
Meet our legal, accounting and regulatory obligations.
Payments
Payments are processed through the secure payment provider available at checkout. We generally do not receive or store your complete payment card details, although we may receive transaction details such as payment status and limited card information.
Who we share information with
We may disclose personal information to service providers that help us operate our business, including:
Squarespace, which hosts our website and online store.
Payment processors.
Delivery, postage and fulfilment providers.
Email, marketing and analytics providers.
IT, security, accounting and professional advisers.
Government agencies, regulators or law enforcement where required or authorised by law.
These providers may only receive the information reasonably required to perform their services.
Noggin does not sell or rent the personal information it controls.
Overseas processing
Some of our service providers operate outside Australia. In particular, information handled through Squarespace or other technology providers may be transferred to or processed in the United States and other countries in which those providers operate.
Privacy protections in those countries may differ from those in Australia. Where required by law, we take reasonable steps to ensure overseas recipients handle personal information appropriately.
Cookies and website analytics
Our website uses cookies and similar technologies to operate the online store, remember your preferences, maintain security and understand how the website is used.
You can block or delete cookies through your browser settings. Some website and checkout features may not function correctly if cookies are disabled.
Marketing communications
We will only send marketing emails or messages with your consent or where otherwise permitted by law.
You can unsubscribe at any time using the link in a marketing email or by contacting us. We will action unsubscribe requests within five working days. You may still receive essential communications about an order you have placed.
Children’s privacy
Our products are designed for children, but our website’s purchasing and contact features are intended for parents, guardians and other adults.
We do not knowingly ask young children to submit personal information directly to us. If you believe we have received a child’s personal information without appropriate authority, please contact us so we can review and, where appropriate, delete it.
Security and retention
We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably required for the purpose for which it was collected or to meet our legal and record-keeping obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
Access and correction
You may ask to access or correct personal information we hold about you by emailing info@nogginhelmets.com.au.
We may need to verify your identity before completing a request. In some circumstances, the law may allow us to refuse access, in which case we will explain our reasons where required.
Privacy complaints
If you have a privacy concern or complaint, please email info@nogginhelmets.com.au with the subject line “Privacy Complaint”.
We will review your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our practices, service providers or legal obligations change. The latest version will be published on this page with the updated date.
Contact us
Privacy Officer
Coastie Bikes Pty Ltd
Trading as Noggin Helmets
ABN 28 684 856 193
Email: info@nogginhelmets.com.au
7 Hansens Road
Tumbi Umbi NSW 2261
Australia